FASTCOM / AEON LASER POLAND+DEUTSCHLAND · ÖSTERREICH
TECHNICAL / FASTCOM

Service & support

Support continues after delivery. Send your machine model, serial number and a description of the issue — our technical team will agree the next steps with you.

People behind your machine

Service step by step Illustrative process: discussion and diagnosis, optics inspection, power checks and preparing the laser for work. The screen signal is an illustration, not a measurement. RF

Your questions before buying

Which laser fits my application?+

Material, workpiece size, thickness and quantity determine the choice. We will discuss working area and laser source with you; a material test helps make the decision.

Can I arrange a material test?+

Yes. Agree the file, sample and desired result with us first. We will discuss the scope and how to share the results.

What is included in delivery and training?+

Transport, unloading, access, installation and training are agreed for your location in the quotation. Please send the postcode and installation details.

What warranty applies?+

Machine and laser source warranty terms are set out in writing for the quoted configuration. Ask about the conditions for your particular model.

How do I get technical support?+

Send the model, serial number and a description of the issue. Our team in Poland will discuss diagnosis, remote support, parts or further service work with you.

AEON LASER POLAND+

Let’s talk about your project.

Material, format and quantity: tell us what you want to make. We will agree the machine configuration and scope of delivery with you.

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